Inbound​/Outbound Customer Service Agent

Drive exceptional customer experiences as an Inbound/Outbound Customer Service Agent erage your communication skills to engage with clients across diverse industries.

At MCI, a leader in business process outsourcing, we are looking for Customer Service Agents who will support the delivery of superior service.

Your role will involve addressing inbound inquiries, conducting outbound calls, and providing solutions that exceed customer expectations. You will play a crucial role in enhancing the brand recognition of our diverse clientele.

Key Responsibilities:

• Respond to inbound and outbound contacts with professionalism

• Ensure problems are solved on the first call

• Lead discussions to identify optimal customer solutions

• Maintain accurate documentation of customer interactions

• Adhere to all company procedures and policies

Requirements:

• 18 years of age or older

• High school diploma or equivalent required

• Excellent communication and organizational skills

• Basic understanding of Windows operating system

• Proven ability to multitask and maintain focus

Empower customers and support MCI’s mission through effective communication and exceptional service.