Customer Service Specialist in Transportation

Join J.D. Irving as a Transportation Customer Service Specialist. This position emphasizes enhancing customer satisfaction while playing a vital role in our Fleet Management team's effectiveness.

We are looking for an enthusiastic candidate with at least two years of customer service experience to provide integral support in the Flatbed trucking industry.

Your role will involve managing customer inquiries, ensuring accurate documentation, and identifying opportunities for improvement in service delivery. Excellent communication and organizational skills are essential for success.

Key Responsibilities:

• Foster positive customer experiences and resolve issues

• Liaise with customers for load status and inquiries

• Support Fleet Managers with customer requirements

• Accurately enter orders and manage delivery details in TMS

• Contribute to continuous improvement of service processes

Requirements:

• Minimum 2 years in customer service or equivalent

• Bilingual (French/English) preferred

• Strong relationship-building orientation

• Proficiency in Microsoft Office, especially Excel

• Experience in TMS is an asset

Leverage your customer service skills to enhance operations at J.D. Irving's Fleet Management team.