Customer Retention Specialist at Cogeco

Become a key player in customer satisfaction as a Customer Retention Specialist with Cogeco in Burlington, ON. Focus on account management, customer negotiations, and enhancing service experiences.

This full-time role emphasizes retaining customers through effective communication and problem resolution. You'll handle inbound requests, conduct outbound campaigns, and utilize negotiation skills to maximize retention and revenue. Balancing billing issues and maintaining strong service standards is crucial to this position.

Key Responsibilities:

• Manage requests for service downgrades or disconnections

• Execute outbound campaigns and respond to inbound inquiries

• Resolve billing inquiries and account modifications

• Offer tailored solutions to escalated customer complaints

• Review competitor offerings to inform customer negotiations

Requirements:

• High school diploma; post-secondary preferred

• 1-3 years in customer service and retention, preferably B2B

• Strong communication skills and detail-oriented approach

• Experience with Salesforce and Windows Office tools

• General knowledge of telecom and broadband industries

Leverage your sales and negotiation background at Cogeco to enhance customer loyalty and satisfaction in Burlington.