Service Coordinator

Drive your career forward with Burlington Hyundai, where people, purpose, and performance come together.

Are you a natural connector who thrives in a fast-paced environment and loves helping people? Do you bring energy, professionalism, and a “let’s make it happen” mindset to every interaction? Burlington Hyundai is looking for a confident, customer-focused Service Coordinator to support our growing Service Department. This role is an excellent fit for candidates with transferable skills in Customer Service, Reception, or Administrative Assistant positions.

We are a family-owned, proudly female-led dealership operated by graduates of the Georgian College Automotive School of Business. Our mission is simple: drive change and champion equality within the automotive industry.

From the shop floor to the showroom, we foster a culture built on:

• Inclusivity and empowerment
• Transparent communication
• Personalized service
• Growth, mentorship, and career advancement

Your voice matters here, and your career can truly flourish.

Reporting to the Service Manager, as our Service Coordinator, you are the first point of contact for Burlington Hyundai guests. You ensure every customer feels welcomed, supported, and confident in their service experience. You’ll manage appointment scheduling, maintain accurate records, and support the Service Manager and Advisors in delivering exceptional guest care.

• Guest
  
  Experience:
  
  Warmly greet and assist incoming service guests, answering and directing incoming calls with professionalism and care.
• Scheduling Optimization: Schedule and confirm service appointments based on maintenance schedules and guest needs, maximizing shop efficiency through thoughtful appointment planning.
• Proactive Outreach: Contact guests regarding reminders, recalls, campaigns, postponed maintenance, and missed appointments.
• Database Management: Document all guest interactions and maintain accurate customer records in the Automotive CRM and DMS to support service advisors.
• Administrative Support: Report guest concerns to the Service Manager, assist with filing and mail-outs, and maintain a clean, organized workstation.

• Accurate data entry and reliable record-keeping.
• Timely, professional, and highly satisfactory guest communication.
• Efficient appointment scheduling.

• Previous customer service, receptionist, or administrative experience (automotive experience is a strong asset).
• Excellent communication, interpersonal skills, and a winning, service-driven attitude.
• Strong organizational abilities with high attention to detail.
• Comfort with scheduling software and basic computer applications (Experience with SERTI software is an asset).
• Ability to multitask in a fast-paced environment with a focus on dependability and punctuality.
• Coachability and a growth mindset.

Our dealership operates Monday through Saturday. This full-time, on-site role requires a minimum of 40 hours per week during general business hours.

• Competitive wages PLUS performance-based bonuses.
• Two weeks of vacation to start.
• Extended health insurance benefits and a company-registered pension plan.
• Career growth, ongoing training, and development programs.
• A supportive, inclusive, and modern team culture.
• Frequent staff events, BBQs, and food trucks.

If you’re passionate about delivering exceptional customer experiences and want to grow your career in a…