Retention Specialist Connexion

Position: Retention Specialist at Cogeco Connexion
Enhance customer loyalty with Cogeco Connexion as a Retention & Base Specialist in Burlington, ON. Use your negotiation skills to retain customers and maximize revenue opportunities.

The Retention & Base Specialist plays a vital role in managing customer interactions to boost retention and sales. This position requires strong communication and problem-solving abilities. You will balance account modifications, resolve billing issues, and meet KPIs while fostering genuine connections with customers.

Key Responsibilities:

• Handle downgrades or disconnect requests professionally.

• Respond to inbound inquiries and conduct outbound campaigns.

• Resolve billing and account modification requests effectively.

• Troubleshoot escalated customer issues and offer solutions.

• Provide competitive market comparisons to retain customers.

Requirements:

• High school diploma required; post-secondary preferred.

• 1-3 years in retention, sales, or customer service.

• Strong communication skills; bilingualism is an asset.

• Familiarity with Salesforce and general telecom knowledge.

• Self-motivated with strong problem-solving ability.

Utilize your skills in customer retention, sales, and service excellence at Cogeco Connexion.