More jobs:
AI SaaS Customer Support Specialist
Job in
Burlington, Ontario, A9A, Canada
Listed on 2026-10-23
Listing for:
Beaconholdings
Full Time
position Listed on 2026-10-23
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Success Management
Job Description & How to Apply Below
Support Membee customers remotely through live chat, tickets, and AI-enabled tools while improving how support works every month.
As a Product Support Specialist, you will serve lean associations, chambers, nonprofits, and clubs using Membee. This one-year parental-leave contract includes support operations, help content, in-product guidance, and AI improvement. You will work with product, engineering, and the General Manager, Care.
Key Responsibilities:- Answer live chats and support tickets across Membee tools
- Write and update customer help content
- Build in-product help for customers
- Improve Buzz by reviewing answers and correcting gaps
- Trace ticket causes and recommend product or documentation changes
- Two or more years supporting SMB or enterprise SaaS customers
- Clear, structured writing for articles and internal reports
- Strong root-cause thinking when customers encounter problems
- Comfort with AI tools and curiosity about improving them
- Interest in membership-based organizations and their operational needs
Bring customer support, structured writing, and AI curiosity to help Membee customers solve problems efficiently and clearly.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×