Spare Parts and Service Sales Representative

Within the Burlington Aluminium group there is a need for an existing vacant position of Spare Parts and Service Sales Representative.

• Receipt of spare parts enquiries from customers.
• Locate equipment documentation (drawings, specifications, datasheets) related to the spare parts.
• Communicate with engineering with regards to drawing issues & revision requirements & part obsolescence.
• Communicate with Procurement to obtain pricing, availability and delivery.
• Preparation of customer proposals.
• Analyse requirements for service/spares on site together with customers.
• Develop technical solutions with customers and Engineering team on site and in office.
• Generation of supplier Purchase Requisition s.
• Liaise with Procurement Group to raise purchase orders and for order expediting.
• Assist with equipment suppliers and nominated internal stakeholder(s).
• Quotations for spare parts.
• Progress/scheduling of spare part orders.
• Maintain quote/order Documentation records.
• Liaison with Quality Inspection Personal.
• Liaison with shipping/logistics personnel to prepare shipping documents (i.e., packing list, shipping labels, commercial invoices) and arrange delivery to customer.
• Monitoring the shipping status (if shipping is included).
• Arranging for generation of customer invoices.
• Monitor stock movement and Inventory of Spare Parts in ERP system.
• Review monthly spare parts sales & margin report.
• Communicate with REEL offices regarding quotes and orders.
• Communicate directly with customers globally as required.
• Conduct meetings with REEL office personnel & customer personnel at sites.
• Follow established work procedures and instructions as per ISO 9001/14001 and 45001 standards.
• Follow established HSE (Health, Safety and Environmental) regulations.