Technical Writer II

We are looking for a Technical Writer II to take on the responsibility of documenting cloud-based services infrastructure and tooling. This role encompasses developing, maintaining, and coordinating documentation, reports, and communiques for a cloud-based software application. Additionally, the position may require occasional after-hours work to promptly address urgent issues and uphold uninterrupted business operations for our users.

Responsibilities

Write, maintain, coordinate, and produce all end-to-end technical software documentation for Project Wise , including but not limited to reports, readme and What’s New publications, API documentation, user manuals, implementation and setup guides, for both print and online formats

Interview Project Wise subject matter experts for the purposes of gathering and dissecting relevant information for documentation

Use structured DITA authoring tools to create and maintain product documentation

Make use of shared content whenever possible

Adhere to Bentley best practices and style guides

Use Git repositories to store, upload, and download publications

Publish via Azure Dev Ops pipelines and Git

Provide regular updates to management

Participate in regular progress meetings using Microsoft Teams

Respond to inquiries from all levels of the organization pertaining to documentation

Create and post blog and wiki announcements as needed

Assist and mentor junior Technical Writers as needed

Qualifications

Undergraduate degree in Electronics, Telecommunication, Applied Technology or relevant field

Certificate in Technical Writing preferred

4-7 years of experience as Technical Writer in software development and civil engineering applications, preferably in an enterprise system environment

Experience writing for on-premises and cloud based enterprise system software

Experience with DITA XML and structured authoring in an enterprise environment

Experience with Oxygen XML Author, Microsoft Office

Experience with Agile development cycles

Familiarity with cloud infrastructure, Windows servers, SQL databases, and networking.

Proven experience working effectively independently as well as a member of a global team

Ability to take a technical concept and transform it into concise, accurate, unambiguous content relevant to the intended audience

Ability to meet strict deadlines

High attention to detail and strive for excellence, willingness to learn, and a team-focused can-do attitude

It would be awesome if you have

Experience writing technical publications for infrastructure and engineering industries

Experience with publication localization

Experience with Snagit, Microsoft Visio, and Service Now

An attractive salary and benefits package.

A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.

Equal Opportunity Employer
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

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