Technical Service and Support Specialist

As a key member of Grantek’s Technical Service & Support team you will be responsible for our customers technical support and maintenance of automation and information systems. You will perform troubleshooting, commissioning, start-up, testing, preventive maintenance, and repair services of a variety of manufacturing automation systems, including, but not limited to: PLCs, HMIs, Sensors, VFDs, Industrial Networking.

Primary Job Responsibilities:

• Provide technical support and maintenance services, both remote and within customer facilities.
• Provide an immediate response to all customer support inquiries.
• Assume full ownership of the service call; manage, follow-up, and close out all assigned support items.
• Prepare and maintain accurate service call documentation.
• Engage with internal Engineering personnel.
• Train customer manufacturing personnel on applicable manufacturing systems.
• Investigate, reproduce and provide technical solutions.
• Identify process improvement opportunities.

Technologies Used:

* Note that Grantek understands you may not know each technology listed. We will train on areas that are new to you.

• PLC Programming Platforms:
  Rockwell / Allen-Bradley, Siemens, Omron, Modicon, GE, etc.
• System Networking:
  Ethernet, Routing and Switching, EthernetIP, Device Net, Control Net, Profibus, DH+, Remote IO, Modbus, etc.
• HMI Platforms:
  Rockwell / Allen-Bradley, Wonderware, Schneider Electric, etc.
• SCADA Platforms:
  Rockwell / Allen-Bradley, Inductive Automation, Wonderware, GE, Siemens, etc.
• Servo Motion Control:
  Rockwell / Allen-Bradley, Emerson, Omron, etc.
• Vision Platforms:
  Cognex, Datalogic, Keyence, etc.
• MES Platforms:
  Rockwell / Allen-Bradley, Sepasoft, Wonderware, etc.
• High-level Programming: C#, Java, Python, HTML5, .NET, Cloud, SQL, VB, VBA, etc.
• Database Platforms:
  Microsoft, Oracle, etc.
• Operating Systems:
  Microsoft (current and legacy to NT), Unix, Linux, etc.
• Project Documentation:
  Microsoft Office

• Will typically possess 3 - 5 years of relevant industry experience.
• Possesses at least one of the following or is working towards achieving: EET diploma/degree or Mechatronics diploma/degree or Associates degree in Computer Science, Information Technology or related field required
• Excellent communication skills – both verbal and written.
• Valid Driver’s License
• Have full-time access to a personal vehicle
• Willingness to travel up to 50% throughout the NA
• Is flexible with possible shift work; nights and days

We are committed to the principals of equal employment opportunity and to fostering a workplace where all Grantekians feel respected and included. To ensure a fair and consistent hiring process, applications are reviewed through a blend of thoughtful human evaluation and trusted AI-assisted tools.

This position is being posted to fill an existing vacancy within the organization.