Digital Workspace and Collaboration Engineer

Job Summary
The Digital Workspace and Collaboration Engineer is a key member of the Digital Workspace and Collaboration Infrastructure team, serving as the primary architect and guardian of our cloud‑collaboration environment. This role ensures that team members across the US and Canada have seamless, secure, and high‑performing access to essential tools. Bridging the gap between complex backend infrastructure and the frontline user experience, you will provide Tier‑3+ support while driving the evolution of our desktop and mobile device management strategies.

You will spearhead our transition into AI‑driven productivity through advanced automation, modern endpoint management, and continuous optimization of the Google Workspace ecosystem. Additional responsibilities include mastering object delivery systems and supporting shop‑level technologies.

Key Job Responsibilities

Google Workspace Mastery & Productivity Tools Administration – manage complex security configurations, identity integrations, and core collaboration services while acting as the primary administrator for Google Workspace email, calendaring, and video conferencing rooms.

AI Enablement (Gemini) & AI Productivity – architect the secure deployment, governance, and adoption of Gemini for Google Workspace to enhance enterprise workflows and end‑user efficiency.

Advanced Scripting & Automation – design and enforce robust device policies across a diverse hardware fleet by natively managing mobile devices via Google Admin MDM and leveraging Workspace ONE for advanced application delivery and holistic enterprise desktop management.

Mobile Device Management – design and enforce robust device policies across a diverse hardware fleet by natively managing mobile devices via Google Admin MDM and leveraging Workspace ONE for advanced application delivery and holistic enterprise desktop management.

Corporate Device & Video Conferencing Lifecycle Management – oversee the end‑to‑end lifecycle for corporate user devices and enterprise video conferencing hardware, managing procurement, provisioning, maintenance, refresh cycles, roadmap, and secure decommissioning.

Advanced Software Engineering and Packaging Backup – ensure continuous, reliable object delivery and seamless application deployment across the entire enterprise fleet.

End‑User Experience Engineering – create, monitor, measure, and engineer the digital workspace roadmap to eliminate friction and ensure team members experience a seamless, high‑performant, and intuitive interaction with their daily technology stack.

Enterprise Project Delivery – lead complex, cross‑functional IT initiatives, ensuring all cloud‑collaboration, on‑premises solutions and infrastructure projects are delivered on time, within scope, and aligned with business objectives.

Vendor Relation Management – manage and optimize relationships with key hardware and software partners, including Google, to drive strict SLAs, resolve systemic issues, and guarantee maximum ROI on enterprise technology investments.

Minimum Education And/or Experience Required

Bachelor’s degree in Information Technology, Computer Science, or related field.

Deep expertise in the Google Workspace ecosystem, including identity and access management, SaaS administration, and device management (Intune, Workspace One, Google MDM).

Hands‑on scripting experience in Google Apps Script, Power Shell, and mobile device management.

Required Knowledge,

Skills and Abilities

Google Workspace Administration with Microsoft integration as a plus.

Automation and scripting proficiency.

AI productivity enablement.

Mobile device management.

Video conferencing support.

Preferred Education And/or Experience

Bachelor’s Degree in Information Technology.

Google Workspace Administrator Certification.

ITIL Foundation Certification.

Other Requirements

In‑office 2 days per week.

Travel 10 % of the time.

Compensation
$130,000 - $145,000 / Year. Compensation is commensurate with skill, education and experience. This position may also be eligible for bonus opportunities tied to individual or business initiatives.

Benefits That Drive Your Success

Annual Paid Time Off (PTO) plans.

Flexible PTO Plan.

2 weeks of…