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ServiceNow SAM Architect

Job in Burlington, Ontario, Canada
Listing for: Cloudious
Full Time position
Listed on 2026-06-17
Job specializations:
  • IT/Tech
    IT Consultant, IT Project Manager
Salary/Wage Range or Industry Benchmark: 80000 - 100000 CAD Yearly CAD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
Position: ServiceNow SAM Architect )

Position Details

Title:

Service Now SAM Architect

Location:

Canada/Remote

Type:
Contract

Duration: 12+ months contract with possible extension

Start Date:

ASAP

Required Skills Experience
  • Service Now Expertise
  • SAM/SAM Pro
  • CMDB CSDM
  • Service Now Discovery highly preferred
  • Service Mapping exposure is valuable to have
Role Summary
  • Our client is looking for a Service Now SAM CMDB Architect to lead enterprise scale transformations for global clients.
  • The ideal candidate will be a hands‑on architect with strong consulting skills capable of owning solution architecture, governance, roadmap, and delivery excellence for SAM Pro, CMDB, and CSDM-aligned outcomes.
  • This role partners with client stakeholders program leadership and cross functional teams to deliver a high quality single source of truth CMDB and software compliance optimization SAM with measurable business value.
Key Responsibilities Architecture Solution Leadership
  • Own end‑to‑end architecture for Service Now SAM Pro CMDB programs across one or more client engagements.
  • Define target state architecture covering data model processes integrations security performance and scalability.
  • Translate business objectives into platform design license compliance reclamation cost optimization audit readiness and CMDB trust.
  • Provide architectural governance and design assurance across multiple work streams ITAM ITOM Sec Ops ITSM Discovery.
CMDB Strategy CSDM Alignment Governance
  • Define CMDB operating model and governance aligned to CSDM concepts Products Services Service Portfolio Technical Services Apps Infrastructure.
  • Establish CI class strategy relationship model ownership model naming standards and lifecycle policies.
  • Design and implement CMDB Health and data quality KPI framework completeness correctness compliance.
  • Configure and govern Identification Reconciliation Engine IRE rules CI identification and reconciliation patterns.
SAM Pro Functional Technical Leadership
  • Lead SAM Pro capabilities including
  • Software normalization reconciliation entitlement management
  • License compliance calculations and effective license position ELP design
  • Publisher specific approaches Microsoft Oracle Adobe IBM SAP based on client footprint
  • Define software lifecycle policies request approve deploy reclaim retire
  • Drive optimization outcomes re-harvesting true up planning unused software reclamation SaaS optimization
Integrations Discovery Data Ingestion
  • Architect integrations and data ingestion with tools such as
  • End point Discovery SCCMMECM Intune JAMF Tanium Service Now Discovery
  • ITAM tools Flexera Snow etc as applicable
  • Cloud Azure/AWS/GCP inventory feeds as applicable
  • ERP Procurement SAP Oracle Ariba etc as applicable
  • Ensure end to end data lineage across Asset CMDB SAM and define reconciliation rules
  • Define data migration approach legacy asset repositories Service Now including mapping validation and cutover
Consulting Client Stakeholder Management
  • Lead discovery workshops define requirements conduct fit gap and develop solution options with tradeoffs.
  • Develop and present client ready deliverables architecture diagrams roadmaps governance models and executive decks.
  • Guide clients through maturity journey CMDB Trust SAM maturity and audit readiness.
  • Provide leadership in design reviews solution signoffs and steering committee updates.
Delivery Excellence Team Leadership
  • Drive best practices across Agile delivery epics stories acceptance criteria test strategy and release planning.
  • Mentor developers analysts enforce technical standards and ensure quality gates code reviews performance security.
  • Collaborate with program leadership on resourcing estimation risk management and delivery governance.
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