ServiceNow SAM Architect

Position Details

Title:

Service Now SAM Architect

Location:

Canada/Remote

Type:
Contract

Duration: 12+ months contract with possible extension

Start Date:

ASAP

• Service Now Expertise
• SAM/SAM Pro
• CMDB CSDM
• Service Now Discovery highly preferred
• Service Mapping exposure is valuable to have

• Our client is looking for a Service Now SAM CMDB Architect to lead enterprise scale transformations for global clients.
• The ideal candidate will be a hands‑on architect with strong consulting skills capable of owning solution architecture, governance, roadmap, and delivery excellence for SAM Pro, CMDB, and CSDM-aligned outcomes.
• This role partners with client stakeholders program leadership and cross functional teams to deliver a high quality single source of truth CMDB and software compliance optimization SAM with measurable business value.

• Own end‑to‑end architecture for Service Now SAM Pro CMDB programs across one or more client engagements.
• Define target state architecture covering data model processes integrations security performance and scalability.
• Translate business objectives into platform design license compliance reclamation cost optimization audit readiness and CMDB trust.
• Provide architectural governance and design assurance across multiple work streams ITAM ITOM Sec Ops ITSM Discovery.

• Define CMDB operating model and governance aligned to CSDM concepts Products Services Service Portfolio Technical Services Apps Infrastructure.
• Establish CI class strategy relationship model ownership model naming standards and lifecycle policies.
• Design and implement CMDB Health and data quality KPI framework completeness correctness compliance.
• Configure and govern Identification Reconciliation Engine IRE rules CI identification and reconciliation patterns.

• Lead SAM Pro capabilities including
• Software normalization reconciliation entitlement management
• License compliance calculations and effective license position ELP design
• Publisher specific approaches Microsoft Oracle Adobe IBM SAP based on client footprint
• Define software lifecycle policies request approve deploy reclaim retire
• Drive optimization outcomes re-harvesting true up planning unused software reclamation SaaS optimization

• Architect integrations and data ingestion with tools such as
• End point Discovery SCCMMECM Intune JAMF Tanium Service Now Discovery
• ITAM tools Flexera Snow etc as applicable
• Cloud Azure/AWS/GCP inventory feeds as applicable
• ERP Procurement SAP Oracle Ariba etc as applicable
• Ensure end to end data lineage across Asset CMDB SAM and define reconciliation rules
• Define data migration approach legacy asset repositories Service Now including mapping validation and cutover

• Lead discovery workshops define requirements conduct fit gap and develop solution options with tradeoffs.
• Develop and present client ready deliverables architecture diagrams roadmaps governance models and executive decks.
• Guide clients through maturity journey CMDB Trust SAM maturity and audit readiness.
• Provide leadership in design reviews solution signoffs and steering committee updates.

• Drive best practices across Agile delivery epics stories acceptance criteria test strategy and release planning.
• Mentor developers analysts enforce technical standards and ensure quality gates code reviews performance security.
• Collaborate with program leadership on resourcing estimation risk management and delivery governance.