NetSuite Business Systems Manager

Job Title: Net Suite Business Systems Manager

Location: Mississauga, Ontario

Employment Type: Full-Time, In-Person role

The IT Systems Manager Techno-Functional Lead is a strategic yet hands‑on systems leader who deeply understands Net Suite ERP, distribution operations, and the workflows that connect warehouse, finance, sales, and customer service.
You will act as the critical bridge between our business teams and our external Net Suite developers and consultants.

• Lead and manage the IT department, including internal staff and external contractors
• Set team priorities, manage workloads, and align technology initiatives with company goals
• Foster a culture of accountability, continuous improvement, and cross‑departmental collaboration
• Act as the primary point of contact for technology decisions and escalations across the organization
• Develop and maintain SOPs for technology use and system management across all departments

• Own day‑to‑day administration, optimization, and troubleshooting of Net Suite ERP and WMS
• Manage workflows, saved searches, roles and permissions, reporting, and system configuration
• Troubleshoot operational and transactional issues across inventory, fulfillment, purchasing, finance, and sales
• Oversee and coordinate customizations, integrations, and development initiatives with external consultants
• Maintain system documentation and change management processes

• Partner directly with warehouse and operations teams to improve fulfillment accuracy and efficiency
• Support inventory management, cycle counts, picking and packing workflows, and operational reporting
• Understand and troubleshoot high‑SKU distribution challenges
• Assist with process design, SOP development, and operational scalability

• Oversee ERP integrations including EDI, CRM, Adobe Commerce, shipping platforms, warehouse systems, and reporting tools
• Identify and implement AI and automation initiatives to improve operational efficiency
• Evaluate and recommend new tools to support business growth and process improvement
• Coordinate with managed service providers and vendors for infrastructure and IT operations support

• Oversee the organization's cybersecurity posture using Darktrace for AI‑driven network threat detection and response
• Manage Crowd Strike endpoint protection across all company devices, ensuring policies, alerts, and response procedures are maintained
• Monitor security dashboards, review alerts, and coordinate incident response with relevant stakeholders
• Ensure security tools are configured, up to date, and aligned with company risk tolerance and compliance requirements
• Liaise with managed security vendors and escalation of threats or vulnerabilities as appropriate

• Build and validate operational and financial reports using saved searches and dashboards
• Partner with leadership across sales, finance, and operations to improve system visibility and KPI tracking
• Identify process gaps and propose scalable, practical business solutions
• Support cross‑departmental adoption of technology through clear communication and training

• Evaluate, configure, and support CRM tools to improve sales pipeline visibility and customer relationship management
• Support integration between CRM, ERP, and eCommerce platforms
• Assist the sales team with reporting, data quality, and system workflows

• 3 or more years of deep, hands‑on Net Suite ERP experience
• Strong understanding of Order‑to‑Cash and Procure‑to‑Pay workflows
• Experience in inventory‑heavy, distribution, or wholesale environments
• Proven ability to troubleshoot operational and system issues directly with business users
• Understanding of Net Suite customizations, workflows, integrations, and reporting tools
• Experience working cross‑functionally with sales, warehouse, finance, and procurement teams
• Experience managing or leading an IT team or department
• Familiarity with enterprise security platforms such as Darktrace, Crowd Strike, or similar tools
• Strong communication skills and the ability to bridge technical and non‑technical teams

• WMS experience (RF‑SMART or similar warehouse management systems)
• EDI and third‑party integration experience
• Suite Script or techno‑functional Net Suite development knowledge
• CRM configuration or eCommerce integration experience (Adobe Commerce, Shopify, or similar)
• Experience with AI tools and their practical applications in business operations
• Background supporting highly customized or complex Net Suite environments