ITSM Administrator Freshservice

Position: ITSM Administrator for Fresh service
Become a key player as an ITSM Administrator for Fresh service at Freshworks, driving automation and ITIL-driven service management. Ensure optimal performance while maintaining user configurations and workflows.

This position involves managing Fresh service's ITSM platform, requiring 2 to 4 years of solid ITSM administration experience. You will work on integrating Fresh service with several applications, designing workflows, and supporting user training.

Your role contributes directly to enhancing the service delivery experience across departments.

Key Responsibilities:

• Configure Fresh service platform components

• Administer user roles and access permissions

• Maintain Service Catalog and Knowledge Base

• Build dashboards using Fresh service Analytics

• Provide user support across departments

Requirements:

• 2–4+ years of experience in ITSM platforms

• Strong knowledge of ITIL practices

• Familiarity with API and system integrations

• Experience in workflow automation

• Excellent communication and analytical skills

Contribute to IT service excellence through your expertise in Fresh service and ITIL methodologies.
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