Infrastructure and IT Support Expert

Join Goodness Me! as an Infrastructure and IT Support Expert, where you'll optimize technology systems that power retail operations in Burlington, Ontario. Bring your troubleshooting skills to ensure a seamless technology experience.

In this crucial role, you'll manage IT support requests while overseeing the deployment of infrastructure systems. Your daily tasks will involve resolving issues related to network connectivity, POS systems, and overall IT security. You'll also play an important part in maintaining and improving cloud services and IT infrastructure, directly supporting business growth.

Key Responsibilities:

• Resolve hardware and software support issues

• Administer the MS Azure cloud and Office 365

• Conduct patch management and system upgrades

• Monitor for cybersecurity threats and incidents

• Support employees with hardware and software issues

Requirements:

• Completed related diploma or degree

• 3+ years managing IT infrastructure in retail

• Hands-on experience with Active Directory and DNS

• Knowledge of cybersecurity practices

• Comfort with after-hours and on-call support

Utilize your IT skills to strengthen the operational backbone of Goodness Me! and enhance employee productivity.
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