Systems Administrator

Job Title:

Systems Administrator

Department:
Operations

Reports To:

Information Systems Director

Status:
Full-Time, Exempt

Location:

Hybrid - In-office/Hybrid in Burlington, ON, Canada

Salary Level: J

CAD: $82,206 - $92,481

PURPOSE:

The Systems Administrator is a global role responsible for the configuration, management, and optimization of World Renew’s core IT platforms, including Microsoft 365, Salesforce, Sage Intacct, Comm Care, Nexonia, and Dayforce, across a multi-site humanitarian organization. This role ensures secure, reliable, and compliant operations for both North American headquarters and international field offices. The Systems Administrator provides technical support, training, and troubleshooting to users worldwide, supports digital transformation initiatives, safeguards sensitive data, and ensures business continuity in diverse operational environments.

We do not discriminate based on disability, culture, ethnicity, or gender, and welcome and encourage people from diverse backgrounds to apply.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Salesforce & other systems administration

Manage user accounts, roles, profiles, and permissions

Customize objects, fields, workflows, and reports

Maintain data integrity and perform regular audits

Analyze business requirements and translate them into Salesforce configurations

Administer and/or support Comm Care, Sage Intacct, Nexonia, Dayforce and other World Renew platforms, ensuring seamless integration and user support

Microsoft 365 Administration

Manage user provisioning, licensing, and access controls.

Administer Exchange Online, SharePoint, Teams, and One Drive.

Implement security policies including MFA, DLP, and conditional access.

Conduct audits and ensure compliance with organizational standards.

Projects & Collaboration

Lead digital transformation initiatives, including migration, integration, and adoption of new technologies.

Partner with program and operations teams to understand technology needs.

Support governance of systems roadmap and best practices.

Design and test disaster recovery and business continuity plans for global operations.

Security & Compliance

Implement and support compliance controls and data protection policies.

Maintain awareness of systems trust and release updates.

Ensure compliance with North American and international data privacy regulations.

Develop safeguarding protocols for sensitive beneficiary and organizational data.

Cross-Platform Duties

Troubleshoot integration and synchronization issues between systems.

Automate workflows using Power Automate and Salesforce Flow.

Document processes and maintain system configuration records.

Develop dashboards and track system adoption metrics.

Lead system upgrades and release management initiatives.

User Support & Training

Provide day-to-day support for systems users worldwide.

Build and maintain a global IT knowledge base and training resources.

Troubleshoot technical issues and elevate as needed.

Train new users and create guides, documentation, and knowledge content.

Additional Responsibilities

Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES
This position may supervise select staff, consultants, interns, or volunteers on specific projects as needed.

KNOWLEDGE, SKILLS, ABILITIES REQUIRED

Able to respect and support the mission, vision and values of World Renew.

Demonstrated commitment to Christ and be able to recognize this position as one that contributes to the work of His Kingdom.

Familiarity with the Reformed faith and tradition as practiced by the CRCNA.

Demonstrated commitment to contribute to and promote a work environment that values diversity, inclusion and equity.

Committed to working towards gender equality, equity and justice in all aspects of our programming, plans, policies and organizational structure

Expertise in Microsoft 365, Salesforce, and other core IT systems.

Knowledge of IT security, compliance, and data protection best practices.

Ability to troubleshoot, document, and train users in remote and low-connectivity environments.

Strong organizational, time management, and problem-solving skills.

Ability to handle sensitive information with discretion and confidentiality.

EDUCATION &…