Service Desk Analyst

Position: IT Force Service Desk Analyst
Support client IT needs as a Service Desk Analyst I at IT Force in Burlington, Ontario. This in-office role offers the chance to enhance your technical skills while ensuring IT systems are efficient and secure.

Your role will involve working closely with clients and colleagues, maintaining the integrity of service tickets, and ensuring communication is smooth and effective. At IT Force, you’ll not only address IT issues but also encourage client feedback through CSAT surveys, ensuring high satisfaction levels. You will receive ongoing training to enhance your capabilities and certifications.

Key Responsibilities:

• Complete service tickets with precision and accuracy

• Document all communications and workflow processes

• Address support requests efficiently and promptly

• Ensure solutions are tested for client satisfaction

• Participate in team meetings and events

Requirements:

• IT degree or at least 2 years of relevant experience

• Skilled in Microsoft Windows operating systems

• Understanding of Microsoft 365 licenses

• Strong focus on customer needs and thoroughness

• Calm and unbiased in client interactions

Advance your career with IT Force, guaranteeing safe and reliable IT support solutions for clients.
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