Technical Support Engineer at Evertz

Evertz in Burlington, ON, is seeking a Technical Support Engineer to bridge the gap between technology and customer service. This role emphasizes network troubleshooting and client interaction in the broadcast industry.

As a Technical Support Engineer, you will become a trusted first contact for clients, supporting their operational needs through effective communication and problem-solving. Your responsibilities will revolve around configuring IP networks in broadcast facilities, addressing firmware issues, and documenting solutions that enhance customer satisfaction. Collaborating with multiple departments will be crucial to maximizing service effectiveness.

Key Responsibilities:

• Build and deploy IP Network infrastructures

• Respond to and resolve customer technical inquiries

• Research and troubleshoot broadcast network challenges

• Communicate customer feedback to internal teams

• Conduct product installations and customer training sessions

Requirements:

• Educational background in Networking or Computer Engineering

• Knowledge of IP Networking protocols required

• Some experience with network troubleshooting

• Valid Ontario driver’s license needed

• Keen focus on customer service and satisfaction

Utilize your technical expertise to enhance Evertz's client relationships and broadcast technology impact.
#J-18808-Ljbffr