MNP Digital Field Services Analyst

Join MNP Digital as a Field Services Analyst and elevate client support! This role focuses on addressing technical concerns, offering both remote and onsite assistance to serve our diverse clientele.

As a Field Services Analyst, your primary focus will be resolving Tier 1, 2, and 3 incidents while maintaining compliance with service standards. Situated in Burlington or Mississauga, your role ensures effective communication and swift problem resolution. Support your career growth alongside industry leaders committed to your development.

Key Responsibilities:

• Represent MNP Digital with core company values

• Respond to and resolve complex client issues

• Deliver strong service via multiple channels

• Log all interactions accurately for tracking

• Collaborate with teams to ensure fast resolutions

Requirements:

• Minimum of 5 years IT Call Centre experience

• Technical diploma or equivalent certified background

• Intermediate expertise in MS 365 and Networking

• Familiarity with Windows Operating Systems

• Certification in ITIL v4 Foundations needed

Bring your IT problem-solving skills and customer focus to MNP Digital, where your impact can thrive.
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