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Digital Services Service Desk Leader

Job in Burlington, Ontario, Canada
Listing for: Parametrix
Full Time position
Listed on 2026-08-24
Job specializations:
  • IT/Tech
Job Description & How to Apply Below
Parametrix is seeking a Digital Support Manager to lead the Service Desk and drive operational excellence within Digital Services. The role partners with the director to ensure priorities move forward, remove roadblocks, and provide leadership visibility into progress, risks, and opportunities.
The ideal candidate has 10+ years IT support experience with 3+ years in leadership, strong Microsoft 365 and IAM expertise, and a proven record of process improvements.

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