Analyst, Business Clinical Informatics; IT

Position Number: 251102-67

Position Number: 251102-67

Position Available: Analyst, Business & Application
Status: Regular Full-Time
Department: Clinical Informatics - Information Technology (IT)
Union: Non-Union
Shifts: Primarily day shifts, with flexibility required to work evenings, nights, weekends, and extended hours based on operational needs.
Work Arrangement: Primarily onsite, with some flexibility for hybrid work based on operational requirements.
Rate of Pay: $87,399.00 - $ annually
Posting Date: September 18, 2026
Closing Date:
September 25, 2026

About Joseph Brant Hospital Joseph Brant Hospital (JBH) is a full-service hospital located in the growing and thriving community of Burlington, Ontario, serving more than 185,000 residents in Halton, Hamilton, Waterdown, Flamborough, Milton and Stoney Creek. JBH is honoured to be recognized as one of Hamilton Niagara’s Top Employers since 2015, with a skilled team of approximately 200 physicians, 2,000 employees, and more than 300 volunteers.
JBH is a Clinical Education site in conjunction with McMaster University, and is designated as an Academic Community Teaching Hospital. JBH is also a partner member of the Burlington Ontario Health Team (BOHT). JBH is deeply committed to providing exemplary care and living the hospital’s core values of Compassion, Accountability, Respect and Excellence.
JBH also inspires and empowers a culture of caring and this is demonstrated in many ways including our commitment to the health, safety, and wellbeing of our people. For more information, visit

Reporting to the Manager, Clinical Informatics and IT Applications, the Business and Application Analyst plays an instrumental role in supporting, maintaining, optimizing, and implementing IT applications. The successful candidate will leverage knowledge of system design, computer science, and healthcare environments to ensure applications are implemented in alignment with organization needs. The Business and Application Analyst acts as a liaison between IT and Patient Care Services (PCS), Corporate Services, and Physicians with regards to IT applications.

The successful candidate will be required to work closely with internal and external stakeholders to support the digital health initiatives in the organization.

• Design, implement and evaluate information technology applications, tools, and processes to align with best practices and improve usability
• Use evidence based best practice to design or implement clinical and corporate applications to resolve clinical or health care administrative problems
• Collaborate with other members of the Clinical Informatics, Technical Services and Data Management teams in Health Information Technology to maintain, manage, modify and monitor systems.
• Assess customer needs, analyze workflows, identify gaps/areas of concern, and provide recommendations for improvements in the format of business case type recommendations, from manual to the optimal use of technology solutions
• Serve as the first point of contact for application support, providing front-line troubleshooting and user assistance for clinical and corporate systems while supporting system maintenance, configuration, optimization, and continuous improvement activities.
• Analyze application problems and recommend modifications
• Escalate system issues to appropriate resources as required to ensure timely resolution
• Work collaboratively with external vendors to help mitigate issues, upgrade systems, or implement new systems
• Facilitate in person end user system training
• Provide ongoing education, awareness, and communication to ensure utilization and maximize efficiency for the systems we support
• Provide system level access and ongoing access reviews based on…