AV Service Engineer — Control Systems & Device Integration

Evertz AV is looking for a Service Engineer to join our AV Service team with a specific focus on Control System customization and deployment with a specific focus on VUE, our software-defined control and monitoring platform. VUE unifies control of MAGNUM-orchestrated broadcast/AV infrastructure — routing, multiviewers, master control, and audio processing — into a single customizable, widget-based interface. VUE is extensible to third-party equipment through device drivers and direct API integration
. You will be responsible for extending VUE's reach into new and existing customer environments by working with consultants, system integrators and/or end users to understand workflows and/or specific UI requirements, create the control surface, test and deploy. The role requires in-depth knowledge of VUE configuration options including building and modifying device drivers
, scripting control and automation where needed and implementing direct API control (REST, SOAP, SNMP, Web Socket, serial protocols, and proprietary vendor SDKs) when a pre-built driver doesn't exist or needs customization. You will be the technical bridge between customer requirements, third-party device documentation, and Evertz's control ecosystem — playing an integral role system deployment and functionality.

What You'll Do -

Configuration & Control Design

• Design, build, and deploy custom VUE widget layouts and work spaces tailored to customer operational workflows
• Integrate VUE with MAGNUM-OS for router control, multiviewer management, master control/branding, and playout systems
• Configure alarms, salvos, UMDs, and automation/override widgets to match site-specific operational requirements

Device Driver Development

• Create new device drivers for third-party equipment not natively supported by VUE, based on vendor protocol documentation (serial, IP, etc.)
• Modify and extend existing Evertz device drivers to support additional functionality, firmware revisions, or non-standard implementations
• Test, validate, and document driver behavior against real hardware in lab and field environments
• Work with Evertz product/R&D teams to elevate driver issues, contribute improvements back into the driver library, and stay current on VUE's driver framework as it evolves

Third-Party API Integration

• Evaluate third-party device APIs (REST, SOAP, Web Socket, proprietary SDKs) and determine the best integration path — existing driver, custom driver, or direct API call configuration within VUE
• Configure VUE to communicate directly with device-native APIs where full driver development isn't required or practical
• Troubleshoot authentication, polling/subscription behavior, and latency issues between VUE and third-party systems
• Document integration patterns for reuse across future projects and customers

Field & Customer Support

• Commission VUE-based control systems on customer sites and deliver operational training
• Respond to customer issues involving control logic, driver behavior, or third-party integration failures; troubleshoot to root cause
• Partner with sales engineering and product management to scope control/integration requirements during the pre-sales and design phase
• Author internal documentation (driver specs, integration notes, best practices) for the technical support and engineering teams

What You Bring -

Required

• Degree or diploma in Computer Engineering, Electrical/Electronic Engineering, Computer Science, or a related technical discipline — or equivalent hands‑on experience
• Hands‑on programming/scripting ability (e.g., C#, C++, Python, JavaScript, or similar) sufficient to build or modify device drivers from a protocol spec
• Working knowledge of common device communication protocols: TCP/IP, UDP, serial (RS-232/RS-422/RS-485), SNMP, and RESTful/SOAP…