Technical Support Engineer

Position: Technical Support Engineer at Evertz
Advance your technical career with Evertz as a Technical Support Engineer in Burlington, Ontario. Engage with enterprise-level software and hardware solutions while enhancing customer communication skills.

In this role, you will support major global customers in the Media and Entertainment industry. Evertz offers unique opportunities to learn cutting-edge technologies and contribute to the success of enterprise applications. You'll actively assist customers in maintaining system uptime and troubleshooting issues within private and public cloud environments.

Key Responsibilities:

• Provide expert technical direction to customers for operational issues

• Troubleshoot and diagnose customer application issues effectively

• Recommend timely solutions using clear technical language

• Communicate customer issue status and collaborate internally

• Aid design changes and engage with Product Management

Requirements:

• Degree in Computer or Electronics is an asset

• Understanding of network technologies and Linux experience

• Knowledge of cloud environments like AWS preferred

• Valid Ontario driver's license for travel

• Strong problem-solving and customer service skills

Enhance your support skills while making an impact in the broadcast technology landscape at Evertz.