Demo Support Technician Job Burlington area,Ontario Canada,IT/Tech

L3

Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3

Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3

Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Advanced, Demo Support Technician

Job Code: 40419

L3

HARRIS WESCAM Division

Waterdown, Ontario

About L3

HARRIS WESCAM

As a subsidiary of L3

Harris Technologies and within the Integrated Mission Systems Segment, the WESCAM division develops the most advanced optical sensor and targeting systems for global defense and military sectors, National Security, Search & Rescue and Airborne law enforcement agencies. From long-range covert surveillance missions to search and rescue operations, our MX-series systems, and the mission systems solutions they are a part of, produce stabilized high-magnification electro-optical and infrared images from airborne, marine and ground based platforms, enabling our customers to see first and act first.

Primary Responsibilities

Work independently to organize and maintain Demo / Training / Loaner & Ancillaries assets in the Demo Management Office (DMO) on continuous basis.

Maintain Customer Experience Center technical setups for seamless training course delivery and demos

Plan, setup and execute In-House Customer Demonstrations, showcasing the products capabilities and features

Configure, troubleshoot, remedy and update all demo MX systems requiring repairs, tuning or TIB’s / Mod Kits.

Take ownership of the “small tools” demo budget; order / re-supply damaged tools or consumables.

Independently track and report on location of assets through Asset Tracking System (ATS) database

Proactively create packing, transfer and / or shipping requests in ATS software management tool for shipping and receiving equipment.

Independently handle daily shipping/ receiving of demo assets; pack and unpack equipment in and out of cases.

Coordinate and communicate directly with Sales Account Managers and their customers to define demo concept of operation, equipment scope and systems configuration.

Compile kit list, document and communicate MX system configurations to be demonstrated by others

Collaboratively design/ fabricate missing ancillary equipment peripherals to support MX product installations on customer vehicle platforms or integrated mission systems

Independently configure, backup and test MX camera features, options and stability proviso per customer and export requirements.

Provide support to Demo technician in validating the proposed integrated system solution prior to customer equipment delivery.

Make suggestions on support equipment procurement and solutions development for complex demonstration scenarios

Perform daily safety inspections on all lift / handling equipment

Receive, signoff, and dispense all miscellaneous packages delivered to shipping for Sales & Marketing and Customer Service Group

Respond to / direct Customer / Sales Account Manager inquiries related to MX products

Update BPMS documents, workflows and datasheets to ensure procedures are up to date and relevant to all products

Required Capabilities

Experience with operating and troubleshooting WESCAM MX family of products

Experience in the assembly and / or repair of WESCAM MX family of Products

Ability to read…