Technical Support Specialist at Freshly Commerce

Elevate your technical support career with Freshly Commerce as a remote Technical Support Specialist. Engage with brands like Sennheiser and YAMAHA while troubleshooting technical issues and providing support to over 20,000 global businesses.

As a valued team member, you'll enjoy significant ownership of your tasks and report directly to the founders at Freshly Commerce. This role is ideal for someone with a strong background in customer-facing positions, familiar with technical issues like HTML, CSS, and REST APIs. You'll sharpen your problem-solving skills while directly impacting merchants' experiences, growing within our supportive culture that embraces resourcefulness, ownership, and effective communication.

Key Responsibilities:

• Provide technical support via email and video recordings

• Troubleshoot and resolve merchant issues effectively

• Document learnings and share solutions with the team

• Identify patterns and feedback for product improvement

• Prioritize effectively while managing multiple requests

Requirements:

• Previous experience in technical support at a SaaS company

• Familiarity with Help Scout or ticketing systems

• Knowledge of front-end development and debugging tools

• Experience reading API documentation for troubleshooting

• Strong written communication skills for client interactions

Become a key player in enhancing merchant experiences while developing your career in a dynamic, fully remote environment.