Digital Client Servicing Director

Position: Digital Client Servicing Director at Sun Life
Elevate your career as the Director of Digital Servicing at Sun Life, where you'll drive digital client self-service and channel shift initiatives in a hybrid work environment. Lead the charge in transforming digital servicing while aligning with business strategies for optimal client experiences.

In this director-level role, you will collaborate with cross-functional teams to understand contact drivers and strategically pivot clients to digital channels. The position demands expertise in digital strategy, a strong focus on analytics, and the ability to innovate within the digital landscape to enhance client interactions.

Key Responsibilities:

• Develop and execute digital servicing strategies for self-service outcomes

• Collaborate with teams to reduce inbound call volume

• Lead identification and prioritization of digital initiatives

• Create performance metrics to assess success

• Drive digital journey improvements and strategic reporting

Requirements:

• Bachelor's degree in business or related field

• 5-10 years of experience in digital strategy

• 3-5 years in senior management position

• Proven experience in digital transformation initiatives

• Bilingualism required for Quebec interactions

Drive digital transformation at Sun Life, leveraging your strategic acumen and leadership skills to optimize client experiences.