AV Service Engineer — Control Systems & Device Integration

Department:
Technical Support

Location:

Burlington, ON, Canada

• Design, build, and deploy custom widget layouts and work spaces tailored to customer operational workflows
• Integrate with for router control, multiviewer management, master control/branding, and playout systems
• Configure alarms, salvos, UMDs, and automation/override widgets to match site-specific operational requirements

• Create new device drivers for third-party equipment not natively supported by , based on vendor protocol documentation (serial, IP, etc.)
• Modify and extend existing Evertz device drivers to support additional functionality, firmware revisions, or non-standard implementations
• Test, validate, and document driver behavior against real hardware in lab and field environments
• Work with Evertz product/R&D teams to elevate driver issues, contribute improvements back into the driver library, and stay current on 's driver framework as it evolves

• Evaluate third-party device APIs (REST, SOAP, Web Socket, proprietary SDKs) and determine the best integration path — existing driver, custom driver, or direct API call configuration within
• Configure to communicate directly with device-native APIs where full driver development isn't required or practical
• Troubleshoot authentication, polling/subscription behavior, and latency issues between and third-party systems
• Document integration patterns for reuse across future projects and customers

• Commission VUE-based control systems on customer sites and deliver operational training
• Respond to customer issues involving control logic, driver behavior, or third-party integration failures; troubleshoot to root cause
• Partner with sales engineering and product management to scope control/integration requirements during the pre-sales and design phase
• Author internal documentation (driver specs, integration notes, best practices) for the technical support and engineering teams

• Degree or diploma in Computer Engineering, Electrical/Electronic Engineering, Computer Science, or a related technical discipline — or equivalent hands-on experience
• Hands-on programming/scripting ability (e.g., C#, C++, Python, JavaScript, or similar) sufficient to build or modify device drivers from a protocol spec
• Working knowledge of common device communication protocols: TCP/IP, UDP, serial (RS-232/RS-422/RS-485), SNMP, and RESTful/SOAP web APIs
• Comfort reading third-party equipment documentation (protocol manuals, SDKs, MIBs, APIs and other standards specifications) and translating it into working control logic
• Strong troubleshooting instincts — comfortable diagnosing whether an issue lives in the device, the network, the driver, or the configuration
• Willingness to travel to customer sites for commissioning, training, and escalated support
• Strong written and verbal communication skills; ability to document technical work clearly for both internal teams and customers

• Prior experience programming AV control systems (Crestron SIMPL/SIMPL#, AMX Net Linx, Extron Global Scripter/GUI Designer, Q-SYS)
• Exposure to Evertz , , or broadcast router control concepts (sources/destinations, salvos, tally/UMD)
• Experience integrating disparate systems via API (building or consuming REST/SOAP endpoints, handling auth tokens, parsing JSON/XML)
• Familiarity with SDVN/SMPTE ST 2110, IP-based broadcast infrastructure, or Pro AV over IP environments
• Working knowledge of Linux

• AVIXA CTS / CTS-D / CTS-I certification
• Experience with Evertz School, Academy, or School training
• Background supporting government, defense, or other secure/mission-critical AV environments

• Employer funded benefits…