Technical Program Manager

Are you a self-starter who thrives on solving complex technical and delivery challenges? Are you passionate about bringing teams together to deliver high-quality solutions? If so, then we want to hear from you!

We are seeking an experienced Technical Program Manager to lead complex, cross-functional technology initiatives supporting our omni-channel communications and document management platform.

Your leadership will be critical to coordinating work across teams, maintaining delivery momentum, and ensuring technology solutions achieve intended business and customer outcomes.

Our team continues to transform as a digital, customer-centric organization. As a part of this ongoing transformation, we are building digital solutions and leveraging vendor capabilities based on the latest technologies.

The customer is the focus of everything we do, and millions of customers rely on our products daily. We believe in the value of empowering our team members with the resources to solve critical problems for the future of the business, which is why we need you!

• Lead the end-to-end lifecycle of complex technology initiatives, from planning and mobilization through delivery, implementation, and post-implementation review.
• Define program scope, objectives, outcomes, milestones, delivery plans, governance, and success measures in partnership with business and technology stakeholders.
• Coordinate work across engineering, architecture, product, operations, security, risk, and vendor teams to maintain alignment and delivery momentum.
• Build and maintain integrated program plans that identify milestones, resources, cross-team dependencies, critical paths, and delivery commitments.
• Proactively identify, assess, and manage risks, issues, assumptions, and dependencies, driving mitigation plans and escalating decisions when needed.
• Establish clear governance, reporting, and decision-making forums to provide stakeholders and leaders with timely visibility into program health, progress, tradeoffs, and outcomes.
• Facilitate planning sessions, status reviews, dependency discussions, and retrospectives that result in clear decisions, actions, owners, and target dates.
• Partner with technical leads to understand solution architecture, delivery constraints, implementation sequencing, operational readiness, and nonfunctional requirements.
• Manage changes to scope, schedule, and delivery approach through transparent impact assessment, stakeholder alignment, and documented decisions.
• Track program performance and delivery metrics, using data and insights to improve predictability, quality, and execution.
• Ensure implementation, release, change management, and operational readiness activities are coordinated and completed successfully.
• Lead post-implementation reviews, capture lessons learned, and drive continuous improvement across program delivery practices.
• Bring an innovative mindset to improving delivery processes, team collaboration, and technology outcomes.

• Minimum 3+ years of experience in technical program management, technical project management, technology delivery, or a similar role.
• Experience with program and project tracking tools such as Jira, Confluence, or similar platforms.
• Experience with Agile, hybrid, and traditional program delivery methodologies.
• Experience managing large, complex initiatives spanning multiple teams, systems, vendors, or business areas.
• Excellent communication, facilitation, collaboration, negotiation, and stakeholder management skills.
• Ability to translate complex technical information into clear plans, decisions, and updates for technical and nontechnical audiences.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Ability to…