Logistics Coordinator — Import​/Export & Duty Drawback

Position: Logistics Coordinator — Import / Export & Duty Drawback
About the Role
We are seeking a detail-oriented and driven Logistics Coordinator to join our team at our Burlington, Ontario warehouse. This is a hands-on, on-site role that sits at the heart of our cross-border supply chain. You will manage the full lifecycle of goods flowing from our manufacturing partners in China into Canada, and onward to customers in the United States — while ensuring full regulatory compliance, maximizing duty recovery, maintaining accurate inventory records, and producing invoices using Inflow Inventory software.

This role is ideal for someone who thrives in a fast-paced warehouse environment, has deep familiarity with US and Canadian customs processes, and understands the intricacies of duty drawback programs.

Key Responsibilities
International Import & Export Operations

Coordinate importation of goods from China /Vietnam to Canada, including working with customs brokers, and carriers to ensure timely and compliant clearance and delivery.

Prepare and review all import and import documentation including commercial invoices, packing lists, bills of lading, certificates of origin, and CFIA permits where applicable.

Manage export of goods from Canada to the United States, and at times international, in accordance with CBSA export reporting requirements and U.S. CBP entry requirements (including HTS classification and ISF filings).

Ensure compliance with Canada Border Services Agency (CBSA), U.S. Customs and Border Protection (CBP), CUSMA/USMCA trade agreement provisions, and any applicable trade sanctions or restrictions.

Monitor tariff classifications (HS codes) for all products and ensure accurate duty and tax assessments on all cross-border shipments.

Liaise with customs brokers to resolve holds, discrepancies, or examinations in a timely manner.

Track all inbound and outbound shipments and proactively communicate status updates to internal stakeholders.

Duty Drawback Claims

Identify eligible shipments for duty drawback under the Canadian Customs Act and CBSA's Duty Drawback Program (including manufacturing, substitution, and unused goods drawbacks).

Prepare and submit duty drawback claims to CBSA, ensuring all supporting documentation is accurate, complete, and submitted within legislated time frames.

Maintain meticulous records of imported goods, re-exported goods, and associated duties paid to support drawback claims and potential audits.

Reconcile drawback refunds received against submitted claims and report any discrepancies.

Stay current on changes to CBSA drawback regulations, policies, and claim procedures.

Inventory Management

Conduct regular physical inventory counts at the Burlington warehouse and reconcile results against system records.

Maintain accurate stock levels in Inflow Inventory, including receiving new shipments, processing adjustments, and managing product locations within the warehouse.

Investigate and resolve inventory discrepancies, damages, or shortages promptly.

Coordinate with warehouse staff to ensure proper handling, labelling, and storage of imported goods.

Generate inventory reports and provide visibility to management on stock levels, slow-moving items, and reorder points.

Invoicing & Documentation

Create accurate and timely customer invoices using Inflow Inventory software for all outbound shipments to U.S. customers.

Ensure invoices reflect correct product descriptions, quantities, pricing, and applicable export information required for U.S. customs entry.

Maintain organized records of all invoices, shipping documents, and correspondence for audit readiness.

Coordinate with the finance team to reconcile invoiced amounts and resolve billing disputes.

General & Administrative

Maintain and organize all trade compliance records in accordance with CBSA's…