Senior Order & Production Coordinator – Custom Merchandise

Job description:

Job Title:

Senior Order & Production Coordinator – Custom Merchandise

Location:

Burlington, ON (In-Office)
Company:  AZX Sport / Simplified Sourcing |

About AZX Sport
AZX Sport / Simplified Sourcing is a  boutique promotional products manufacturer  working with some of the  world's biggest brands  to create custom, trend-forward merchandise

We're known for handling  complex, one-of-a-kind projects  that require tight coordination between factories, logistics partners, and internal departments.

About the Role
We're looking for a  Senior Order & Production Coordinator  — someone who's highly organized, detail-driven, and can succeed in a fast-moving production environment.

This is  not a basic customer service role.  It's about managing  production timelines, packaging details, and logistics  to make sure every order runs smoothly, stays on spec, and ships on time.

What You'll Do

Manage  complex orders  from production start to final delivery.

Track timelines, updates, and dependencies using production calendars.

Coordinate closely with  factories, shipping, and fulfillment teams  to keep everything moving.

Work with  Customer Service  to get quick answers on order details and approvals.

Double-check all specs, packaging notes, and shipping instructions before release.

Flag potential delays early and work cross-functionally to stay on schedule.

What You Bring

Experience managing  custom or made-to-order production  (promo, print, packaging, or similar industries).

Strong attention to detail and a calm, organized approach under pressure.

Excellent communication — able to chase info and follow up without letting details slip.

A natural problem-solver who enjoys connecting the dots between  art, production, and logistics.

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