Nurse Team Lead, Patient Support Program

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas.

Together, we thrive as we shape the future of health for patients, our communities, and our people.

As Nurse Team Lead within a Patient Support Program, you will provide clinical guidance and peer leadership to nurses supporting patients across Canada. This is an experienced individual-contributor role with no direct reports. You will work independently as a clinical resource, help colleagues navigate complex patient needs, support onboarding, and contribute a nursing perspective to quality and process-improvement initiatives. The role does not carry a dedicated patient portfolio;

however, you may provide direct nursing or case-management support when operational coverage is required.

• Provide day-to-day clinical guidance, coaching, and peer support to Nurse Case Managers and other nursing colleagues.
• Assess complex patient situations, identify when additional intervention is needed, and guide appropriate escalation of clinical, safety, quality, compliance, or operational concerns.
• Provide flexible nursing and case-management coverage across Canadian jurisdictions where appropriately licensed, including during increased volumes, absences, vacancies, or other business needs.
• Support the clinical onboarding and integration of new nursing team members through coaching, shadowing, knowledge transfer, and reinforcement of program processes.
• Collaborate with patients, physicians' offices, pharmacies, service providers, clients, and internal partners to coordinate services and resolve issues.
• Review patient case documentation for completeness, consistency, and alignment with program requirements, policies, work instructions, and service standards.
• Identify workflow gaps and recommend practical improvements that strengthen patient experience, service quality, efficiency, and operational continuity.
• Contribute to program projects and technology implementations, including nursing input, quality-assurance testing, workflow design, change adoption, and training support.
• Support audit readiness, quality reviews, continuing education, client initiatives, and program meetings.
• Communicate responsively during scheduled working hours and proactively raise issues that may affect patient care, workload, or service delivery.

• College diploma or university degree in nursing, or an equivalent combination of education and relevant experience.
• Active registration in good standing as a Registered Nurse (RN) or Registered Practical Nurse (RPN) with the applicable Ontario regulatory college.
• 4+ years of relevant nursing experience.
• Demonstrated experience providing clinical assessment, patient support, case management, or care coordination.
• Demonstrated ability to work independently, apply clinical judgment, manage competing priorities, and adapt to changing workflows, schedules, and technology.
• Ability to work flexible shifts within the program’s operating hours of 8:00 a.m. to 8:00 p.m. EST.

• Experience in a Patient Support Program, specialty pharmaceuticals, specialty pharmacy, reimbursement support, or a related healthcare environment.
• Experience mentoring, coaching, onboarding, or training nurses without formal people‑management responsibility.
• Experience supporting quality improvement, process improvement, clinical…