Sales Advisor

Position: H&M Sales Advisor
About the Role
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through the store to actively sell our products and giving customers support and guidance. You'll use your fashion and product knowledge to provide customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Responsibilities

Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service

Willingness to engage and have conversations with customers to provide excellent service

Guide customers through our fashion trends, stories and products in all areas of the store

Effectively promote and sell our products to customers

Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives

Represent yourself and the H&M brand positively during all customer interactions

Support commercial or operational actions to reach sales targets with the store management team

Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers

Use your product and fashion knowledge to share relevant information with customers

Retain and share service, fashion and store operations knowledge and skills with colleagues

Follow all procedures, routines and legal requirements in all areas of the store

Give and receive feedback with colleagues to learn, develop and support each other

Participate in onboarding, introduction processes and trainings and courses relevant for your role and future development

Complete the full garment cycle from unpacking and refill to steaming and ensure good garment care

Operate fitting room and checkout areas according to best practice and processes

Contribute to a clean and tidy sales floor and back of house (including stockrooms)

Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines

Ensure good stock levels with replenishment routines on the sales floor

Upkeep and follow best practice for any in‑store OMNI Services and in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.)

Support opening and closing of the store

Follow all H&S guidelines and legal requirements applicable to the role and responsibilities

Qualifications

You should be passionate about fashion and everything we create in‑store.

You should be motivated by giving customers a great experience.

You should be communicative, creative, curious, motivated, flexible, decisive and action‑oriented.

You should enjoy working in a collaborative and dynamic environment.

You have sales experience working in a dynamic and collaborative environment that you can apply to your role.

Experience working with customer service in fashion, retail or other service‑related industries.

Benefits

All employees receive a staff discount card, usable on all H&M Group brands in stores and online (H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound).

All employees are included in the H&M Incentive Program (HIP).

Comprehensive benefits including health insurance, wellness and family support programs, company match retirement plan, paid leave programs and paid time off, including a community day.

Additional Information
Job Status:  Hourly, Non‑Exempt

EEOC Code:  SLS

Compensation:  Sales Associates Pay Rate $17.60 per hour

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at  and use Ask a Question.

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