Key Lead

Position: Dynamic Key Lead Role at Knix
Step into a dynamic Key Lead position at Knix, enhancing customer satisfaction and team effectiveness. Join us as we expand in Mapleview and redefine the apparel shopping experience.

As a Key Lead with Knix, you'll foster an inclusive environment that empowers customers and motivates your team.

Your role will focus on driving sales through effective coaching, adapting to real-time challenges, and setting a standard for customer service excellence. Passionate about the Knix brand, you’ll influence customer loyalty while managing team performance during peak hours.

Key Responsibilities:

• Lead by example in customer engagement and support

• Coach and develop Sales Associates during peak traffic

• Use sales insights to enhance floor operations

• Guide customers in selecting the right fit

• Support visual merchandising and training processes

Requirements:

• Over 2 years in a retail leadership role

• Proven success in driving team performance

• Ability to interpret KPIs for actionable outcomes

• Skillful in conflict de-escalation

• Flexible availability accommodating peak hours

Become a driving force in shaping the Knix customer experience at our Mapleview location.
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