Service Advisor

Job Description
As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor.

Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers.

We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.

What you’ll bring to the team

Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task

Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days

Top‑notch communication skills

Impressive attention to detail and a love for tinkering ‘til you figure it out

Eagerness to learn the ins and outs of servicing bicycles

A desire to continually learn proper service methods and new technologies

Trek Benefits

Flexible and fun company culture

Supplemental health care

Dental insurance, Vision insurance

Free Life insurance & optional term life insurance

Competitive vacation package

RRSP matching plan

12 weeks of maternity leave with 100% pay

Flexible holiday schedule – 9 statutory holidays

Employee discounts on all product

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