Lead, Retail, Retail & Store Manager

Overview
As a key member of the store leadership team, you will be working alongside the Assistant Store Manager and Store Manager to lead a talented group of Product Guides and facilitate the guest experience. You are involved in every area of the retail store—including experience, product, community, operations, and people—and are inspired to seek ways to evolve our practices.

As an Arc’teryx Store Lead, here’s what you’d be doing

Leading in alignment with the Arc’teryx Vision, Purpose and Values

Supporting the entire in-store experience during your shift with an acute awareness of what’s happening on the sales floor at any given moment

Supporting product guides in delivering a world‑class guest experience through authentically sharing technical product knowledge

Championing floor leadership and exceptional guest experience by leading from the floor 5 days a week

Overseeing the floor, including the five pillars of the business (experience, product, community, operations, and people)

Building community by actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in

Coaching and providing feedback to product guides to unlock their potential and support the store in reaching targets

Managing inventory throughout the day to maximize sell‑through, including receiving, processing, restocking, destocking, and visual merchandising

Communicating all company initiatives, policies, and priorities to the team in collaboration with, or as required by, the Store Manager

Leveraging necessary tools to manage store business operations, overseeing sales targets, labor, and budget management

Networking with potential partners to support events and maximize brand engagement in the community

Managing the opening and closing procedures for the store as designed by the company and leadership team

Answering store phones, responding to voicemails and store emails; occasionally responding on Regional social media channels

Rotating through areas of focus to deep‑dive into each of the five pillars of the business

Utilizing the Point of Sale system to accurately and efficiently process guest transactions including warranties, used gear trade‑ins, purchases, and returns

Are you our next Store Lead?

1–2 years of retail experience, plus at least one year of leadership experience

Passion for unlocking others’ potential with natural coaching skills

Enthusiasm for outstanding customer service that inspires guests and teammates

Strong in giving and receiving relevant feedback, coaching, and development in the moment

Comfortable enforcing health and safety guidelines at all times

A proven ability to set a clear vision, align a team around common goals, and foster commitment

Strong time‑management skills to prioritize and adapt to daily business needs, providing feedback and direction when required

Highly flexible and adaptable in ambiguous situations

Unwavering commitment to do what is right, even when it is not the easiest solution

Passion for outdoor activity that parallelly fuels professional motivation

Strong written and verbal communication skills

Ability to lift up to 30 lbs

Expectations

All employees are expected to be available for “Black Friday” (the day after U.S. Thanksgiving) and from the second week of December until the end of the holiday season, defined each year based on guest return periods.

Full accountability for and oversight of all deliverables in the Store Lead Role and Responsibilities document; performing Product Guide duties as needed.

Under the store manager’s direction, conducting additional projects, duties, and assignments as required or requested.

Availability Requirements

One open shift, one close shift, and one weekend shift each week.

Availability must reflect the business’s evolving needs, subject to the store manager’s discretion.

Full‑time: 32–40 hours per week, required to be available six days per week.

Part‑time: up to 31 hours per week, required to be available a minimum of 18 hours per week.

Details
Compensation:
Hourly

A reasonable estimate of the pay range is $25.00–$28.60 CAD per hour. Within the range, individual pay is determined by factors such as job‑related skills, relevant experience, education, and/or training. The range represents base pay only and does not include any bonus program or benefits.

Equal Opportunity
Arc’steryx is committed to actively creating and fostering an inclusive workplace where all voices are heard, people are seen, and values are respected. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

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