Lead Dispatcher

Lead Dispatcher in Burlington   We are seeking a Lead Dispatcher for one of the largest independent distributors in Ontario. This company is a family-owned Canadian business and a Platinum Club winner of Canada's Best Managed Companies. They offer a well-respected environment focused on professional growth and exceptional customer service.
Do you come from asset based fleet experience? Do you have a customer first mindset and strive to deliver during a multifaceted process? Do you have experience leading a team and want to grow your skills and experience? If so, we may have the opportunity for you!
The ideal candidate is a senior-level logistics professional with direct experience managing internal, asset-based fleets and the technical proficiency to lead a team through a transition from paper-based processes to TMS. They must possess strong interpersonal skills to handle diverse driver personalities and the multitasking ability to oversee fleet vehicles and high-volume daily deliveries in a fast-paced distribution environment.
Advantages     Permanent full-time position in Burlington
$52k - $62k based on experience
Monday to Friday, 8:00 am - 5:00 pm
Working alongside a highly productive and growing team
On-site training
2 weeks vacation
Multi-tired benefits program with HSA and RRSP match
Responsibilities   DISPATCH & TRANSPORTATION OPERATIONS     Act as the lead point of contact for daily transportation dispatch, delivery scheduling, route execution, and tracking activities.
Coordinate and adjust delivery routes and schedules based on volume, priority, capacity, service commitments, and operational constraints
Monitor dispatch boards and delivery queues throughout the day and proactively address:
Delays, missed or at-risk deliveries, route inefficiencies, coverage gaps
Support balanced workload distribution across drivers and routes to ensure timely and efficient service.
Serve as the first escalation point for delivery exceptions, urgent requests, or service disruptions
Maintain accurate and up-to-date delivery status, notes, and documentation within dispatch and transportation systems
Ensure proof of delivery, signatures, and system updates are completed accurately and consistently
Communicate real-time delivery updates and changes to branches, sales teams, warehouse teams, and customers as required
FLEET COORDINATION & UTILIZATION     Monitor daily fleet availability, assignments, and utilization
Coordinate with fleet maintenance partners to support preventative maintenance, inspections, and repairs
Track vehicle downtime, recurring issues, and capacity constraints, escalating as required
Assist with overflow planning and coordination of third-party carriers when volume exceeds internal capacity
Support adherence to safety standards, company policies, and transportation best practices
LEAD ROLE & COLLABORATION     Serve as a go-to resource for dispatch processes, systems, and transportation best practices
Support onboarding and training of new dispatch team members through job shadowing, knowledge sharing, and real-time guidance (without formal people management responsibility)
Provide informal coaching and in-the-moment support to Dispatchers and Drivers to promote accuracy, consistency, and efficiency
Lead by example through strong organization, communication, and customer service standards
Act as a key liaison between Dispatch, Transportation, Distribution Centre, Branches, and Sales to ensure alignment and smooth operations
CUSTOMER SERVICE & COMMUNICATION     Communicate clearly and professionally with internal teams and customers regarding delivery status, delays, or changes
Support timely resolution of delivery-related issues to maintain high customer and internal satisfaction
Ensure exceptions are documented appropriately and follow-up actions are clearly communicated and completed
PROBLEM SOLVING, QUALITY & COMPLIANCE     Identify day-to-day dispatch, routing, or delivery issues and recommend practical operational improvements
Support continuous improvement of dispatch workflows, routing practices, and delivery execution
Ensure transportation activities follow documented procedures, safety requirements, and compliance standards
Support clean data practices and consistent documentation within dispatch and transportation systems
Qualifications     High School Diploma (Logistics, Transportation, or Operations diploma considered an asset)
Previous experience in dispatching, transportation coordination, logistics, or delivery operations…