Lead Dispatcher

We are seeking a Lead Dispatcher for one of the largest independent distributors in Ontario. This company is a family-owned Canadian business and a Platinum Club winner of Canada's Best Managed Companies. They offer a well-respected environment focused on professional growth and exceptional customer service.

Do you come from asset based fleet experience? Do you have a customer first mindset and strive to deliver during a multifaceted process? Do you have experience leading a team and want to grow your skills and experience? If so, we may have the opportunity for you!

The ideal candidate is a senior-level logistics professional with direct experience managing internal, asset-based fleets and the technical proficiency to lead a team through a transition from paper-based processes to TMS. They must possess strong interpersonal skills to handle diverse driver personalities and the multitasking ability to oversee fleet vehicles and high-volume daily deliveries in a fast-paced distribution environment.

• Permanent full-time position in Burlington
• $52k - $62k based on experience
• Monday to Friday, 8:00 am - 5:00 pm
• Working alongside a highly productive and growing team
• On-site training
• 2 weeks vacation
• Multi-tired benefits program with HSA and RRSP match

• Act as the lead point of contact for daily transportation dispatch, delivery scheduling, route execution, and tracking activities.
• Coordinate and adjust delivery routes and schedules based on volume, priority, capacity, service commitments, and operational constraints
• Monitor dispatch boards and delivery queues throughout the day and proactively address:
  Delays, missed or at-risk deliveries, route inefficiencies, coverage gaps
• Support balanced workload distribution across drivers and routes to ensure timely and efficient service.
• Serve as the first escalation point for delivery exceptions, urgent requests, or service disruptions
• Maintain accurate and up-to-date delivery status, notes, and documentation within dispatch and transportation systems
• Ensure proof of delivery, signatures, and system updates are completed accurately and consistently
• Communicate real-time delivery updates and changes to branches, sales teams, warehouse teams, and customers as required

• Monitor daily fleet availability, assignments, and utilization
• Coordinate with fleet maintenance partners to support preventative maintenance, inspections, and repairs
• Track vehicle downtime, recurring issues, and capacity constraints, escalating as required
• Assist with overflow planning and coordination of third-party carriers when volume exceeds internal capacity
• Support adherence to safety standards, company policies, and transportation best practices

• Serve as a go-to resource for dispatch processes, systems, and transportation best practices
• Support onboarding and training of new dispatch team members through job shadowing, knowledge sharing, and real-time guidance (without formal people management responsibility)
• Provide informal coaching and in-the-moment support to Dispatchers and Drivers to promote accuracy, consistency, and efficiency
• Lead by example through strong organization, communication, and customer service standards
• Act as a key liaison between Dispatch, Transportation, Distribution Centre, Branches, and Sales to ensure alignment and smooth operations

• Communicate clearly and professionally with internal teams and customers regarding delivery status, delays, or changes
• Support timely resolution of delivery-related issues to maintain high customer and internal satisfaction
• Ensure exceptions are documented appropriately and follow-up actions are clearly communicated and completed

• Identify day-to-day dispatch, routing, or delivery issues and recommend practical operational improvements
• Support continuous improvement of dispatch workflows, routing practices, and delivery execution
• Ensure transportation activities follow documented procedures, safety requirements, and compliance standards
• Support clean data practices and consistent documentation within dispatch and transportation systems

• High School Diploma (Logistics, Transportation, or Operations diploma considered an asset)
• Previous experience in dispatching, transportation coordination, logistics, or delivery operations preferred
• Experience acting in a lead or…