Certified Pharmacy Technician

✔️ Certified Pharmacy Technician - Hy‑Vee, Inc. (Burlington, IA)

Provides prompt, efficient and friendly customer service. Assists pharmacists in the preparation and distribution of prescription medications. Licensed, through a national certification program, as a pharmacy technician.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and reports to:
District Store Director, Store Manager, Assistant Managers of Health Wellness Home, Store Operations and Perishables;
Pharmacy Department Manager, Staff Pharmacists. Positions that report to you:
None.

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by:
  • Escorting them to the products they’re looking for
  • Securing products that are out of reach
  • Loading or unloading heavy items
  • Making note of and passing along customer suggestions or requests
  • Performing other tasks in every way possible to enhance the shopping experience
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co‑workers as a team to ensure customer satisfaction and a pleasant work environment.
• Handles inquiries that do not require a pharmacist’s expertise and judgment.
• Accepts new written prescription orders and telephoned refill requests at the discretion of the supervising pharmacist.
• Takes orders from or calls doctor’s offices for refill prescriptions.
• Gathers patient information required to prepare prescriptions.
• Assists in maintaining correct patient information.
• Assists pharmacists in preparing prescription drug products for dispensing.
• Prepares and affixes labels to prescription containers.
• Prepares prescriptions to be mailed.
• Prepares and submits insurance claims.
• Files prescriptions after they have been dispensed.
• Reports any medication errors to appropriate personnel.
• Orders, checks‑in, and stocks pharmacy supplies.
• Logs invoices as necessary.
• Performs cash transactions.
• Maintains cleanliness of pharmacy and dispensing area.
• Assists with third‑party insurance billing and troubleshooting.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to all statutes and regulations pertaining to a pharmacy technician.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Administers vaccines as allowed by law.

• Assists in other areas of the store as needed.
• Performs other job related duties and special projects as required.

• Logical or scientific thinking to solve problems; abstract and concrete variable analysis.
• Proficiency in arithmetic, algebraic, and geometric calculations.
• Ability to compose original correspondence; follow technical manuals; engage people effectively.
• High school diploma or equivalent.
• Certified as a licensed technician through a national program and maintains continuing education requirements.
• Previous experience as a pharmacy technician or clerk is preferred. Vaccination certification as required by law is a plus.

• Exert up to 50 pounds occasionally; 10 pounds frequently; negligible amount continuously.
• Vision: range from less than 20 inches to more than 20 feet; depth perception, color vision, field of vision.
• Perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Fast‑paced retail environment with multiple simultaneous tasks. Occasional exposure to hazardous chemicals or solvents while compounding products and chemotherapy drugs.

PC with pharmacy software, printer, cash register, C.A.R.S. ordering…