Recovery Officer Case Manager

Overview

The Iowa Department of Health and Human Services (HHS), Community Access and Eligibility Division, Child Support Services, is seeking a Support Recovery Officer to join our Burlington team to help Iowa families successfully navigate the child support process. As part of our team, you will play a crucial role in establishing, enforcing, and monitoring child support and medical support orders, as well as encouraging families to provide financial and emotional support for their children.

• Independently analyzing complex case situations and legal scenarios
• Manage an assigned caseload and perform complex case management
• Prioritize tasks and time to meet performance goals and critical deadlines
• Communicate with customers, community partners, human service agencies, employers, court clerks, and attorneys through phone, email and written correspondence to achieve the goals of the Child Support Program
• Build strong working relationships with parents to help them overcome reluctance to cooperate with Child Support Services and programs
• Independently analyze a variety of complex case situations and legal scenarios to determine the appropriate action to establish, enforce, or modify support
• Use Microsoft Office Programs (Excel, Word, Outlook) proficiently; learning other computerized systems including ICAR as needed
• Comprehend and adhere to all confidentiality provisions in the Code of Iowa
• Adapt to work pressures and changing situations with ease
• Work collaboratively in a team environment

• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office and ability/willingness to learn new software
• Familiarity with relevant laws, policies, and procedures
• Ability to handle confidential information with discretion
• Someone that is able to travel occasionally

• We have a growing, diverse, and inclusive team environment
• Convenient office location in downtown Burlington near shopping, gas, recreational areas, banking services and multiple restaurant options
• Hours are Monday – Friday 8:00am
  -4:30 pm, with a hybrid work environment after full training period

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year)
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month)
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs

For additional information on benefits, please note this information is provided for reference purposes.

Applicants will be required to complete a background check to be considered for this position.

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa TDD).

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