Product Manager, eCommerce

Work Location:

Burlington, Massachusetts

Shift: No
Department: LS-SL-MP Product
Recruiter:
Katherine Nicolosi

As a Product Manager in our Digital & eCommerce team, you will lead the fulfillment product domain, overseeing the creation and management of eCommerce Digital Products. Your role is essential for enhancing customer experiences related to product availability, order tracking, and management across our platform, impacting over 2 million customers and 150,000 products globally. This position is hybrid in Burlington, MA location with 5% occasional travel.

• Define the product vision and roadmap for fulfillment, ensuring alignment with customer needs.
• Create and maintain effective product availability messaging throughout the customer journey.
• Own end-to-end product outcomes for eCommerce fulfillment with limited oversight.
• Conduct customer interviews to gather insights and develop business plans that link product features to customer and business value.
• Collaborate with engineers, UX designers, and supply chain partners to implement the product vision.

• Product Vision &
  
  Roadmap:
  
  
  • Design a seamless fulfillment journey focused on customer outcomes.
  • Lead the implementation of the availability API for consistent customer information across channels.
  • Build a top-tier post-order experience, enabling self-service for order management tasks.
• Voice of the Customer:
  • Be the expert on customer journeys and market dynamics.
  • Lead continuous discovery activities to adapt product strategy to changing customer needs.
• End-to-End Product Delivery:
  • Define and track success metrics for the fulfillment domain.
  • Achieve key business goals, enhancing customer satisfaction and operational efficiency.
  • Identify risks and develop mitigation strategies while guiding the product team.
• Stakeholder Communication:
  • Act as the product ambassador to senior executives and business partners.
  • Provide updates on product status, performance, and financial metrics.

• Bachelor’s degree
• 4+ years of product leadership experience working with eCommerce or digital products.
• 2+ years of working with supply chain operations and enterprise-level order tracking systems.

• 2+ years of experience with Order Management Systems (OMS) and eCommerce integrations.
• Bachelor’s or master’s degree in IT or Business Management.
• Proven ability to optimize fulfillment workflows and enhance customer satisfaction.
• Experience collaborating across stakeholder groups for knowledge sharing.
• Proficiency in data analysis and visualization with a data-driven mindset.
• Comfort presenting complex concepts to executive audiences.
• Strong leadership and problem-solving skills.

Pay Range for this position: $$82,800-$129,500

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites.

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The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment.

Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.