Workplace Experience Ambassador

Position: Workplace Experience Ambassador 4
We are looking for an experienced and service-driven Workplace Experience Ambassador 4 to support a client site in Burlington, Massachusetts. This is a Contract position focused on creating a welcoming, hospitality-centered workplace experience through proactive communication, attentive client support, and strong day-to-day coordination. The person in this role will help maintain consistent service standards, build positive relationships with employees and visitors, and contribute to a well-run office environment that reflects care and consistency.

Responsibilities:
• Deliver a high-quality workplace experience by providing responsive, client-facing support and fostering a detail-oriented, welcoming environment for employees and guests.
• Monitor day-to-day soft services through regular site observations, identifying issues early and helping ensure services meet established expectations and performance standards.
• Partner closely with facility, engineering, project, and other support teams to coordinate service delivery across the site and promote a seamless client experience.
• Support vendor and service partner activities, helping maintain strong working relationships and consistent execution of onsite services.
• Anticipate workplace needs, address concerns with urgency, and resolve routine service issues to enhance client satisfaction.
• Assist with implementing site experience initiatives and workplace programs that strengthen engagement and elevate service quality.
• Track service outcomes, contribute to reporting activities, and help measure performance against operational goals and key metrics.
• Uphold company policies, service guidelines, and applicable local regulations while representing the organization consistently at all times.