Member Experience Specialist - Vet Front Desk
Listed on 2026-10-10
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Hospitality / Hotel / Catering
Customer Service Rep
Small Door in Boston is seeking a friendly Member Experience Associate to join our hospitality-forward veterinary team. You will own front-of-house communications across phone, Slack, and in-person interactions, manage appointments, and support visits with warmth and steadiness.
Ideal candidates have 2+ years in hospitality, strong communication, empathy for anxious clients, and comfort with billing conversations.
This posting is for the Member Experience Specialist - Vet Front Desk role at Small Door Inc., based in Burlington, MA, United States.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Burlington, MA, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 52.000 - 68.000.
We aim to respond to suitable candidates as soon as possible.
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