Intermediate Service Desk Analyst

Why N-able

At N‑able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end‑to‑end platform blends AI‑powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N‑ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference.

If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.

• Provide day‑to‑day IT support for N‑able employees.
• Serve as the primary contact for N‑able senior leadership team.
• Manage user identity and endpoint via cloud native technologies.
• Assist with incident and service request management in an ITIL based environment.
• Handle other duties as assigned by management.

• Excellent interpersonal, verbal and written communication skills
• Ability to quickly assess challenges, and clearly set expectations on next steps.
• Effective organization and time management skills.
• Ability to quickly adapt to changes in technology and/or business processes.
• 1‑3 years supporting endpoint OS (Windows, MacOS).
• 1‑3 years supporting productivity suites (Office 365, Atlassian Jira / Confluence).
• 1‑3 years IT Asset Lifecycle Management (deploying, maintaining, retiring IT hardware).
• 1‑3 years ITIL based Service Management (Jira Service Management, Service Now, Remedy).

• Medical, dental and vision for employee, partner, and children!
• Generous PTO and observed holidays.
• 2 paid volunteer days per year.
• Pension plan with company contribution.
• Employee stock purchase program.
• Discounted gym access at several local facilities.
• Fundraising opportunities as part of our giving program.
• N‑ablite learning—custom learning experience as part of our investment in you.
• The way we work—our hybrid working model based on trust and flexibility.

At N‑able, our mission is to protect businesses against evolving cyber threats with an end‑to‑end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI‑powered capabilities, market‑leading third‑party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner‑first approach combines our products with experts, training, and peer‑led events that empower our customers to be secure, resilient, and successful.

This position has a starting base salary range of $51,000 to $64,800 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is also eligible for bonus.

Seniority level:
Entry level |

Employment type:

Full‑time | Job function:
Information Technology | Industries:
Computer and Network Security