Desktop Support Analyst

Desktop Support Analyst I

Desktop Support Analyst I is responsible for providing first‑level support to users of various desktop applications such as Microsoft.

Ability to multi‑task and support a high level of troubleshooting user issues via telephone and remote applications.

Bachelor’s Degree or equivalent.

1–2 years related work experience.

Provide technical support on operational or maintenance aspects of system equipment.

Diagnose mechanical, hardware, software and systems failures using established procedures.

Basic technical understanding of Wi‑Fi networks, switches and routers.

Perform remote, on‑site, or in‑house servicing and/or repair of company products and services.

Must have a valid driver’s license, three consecutive years of active driving history, successfully complete driver’s safety training, and otherwise comply with Sprint’s Driver Safety Policy and guidelines.

Reliable transportation is required to move between sites throughout the day as necessary.

Mobile phone accessibility is expected during this temporary assignment. Candidates must already have a Sprint mobile phone, for use as warranted. This is a driving position and requires use of one’s own vehicle and passing a motor‑vehicle check.

• Toshiba laptop running Windows 7, Microsoft Office 2013, Internet Explorer 11
• Wyse Thin Appliance using Citrix
• Signature Capture Device
• Receipt Printer
• Corded Scanner

High school diploma or equivalent.

One year of technical support experience.