Technical Account Manager​/Solution Consultant - JARVISS

Everbridge is seeking an experienced JARVISS Technical Account Manager & Solution Consultant to support large, complex customers using Everbridge and JARVISS solutions. This hybrid role combines deep technical expertise, customer-facing consulting, and ongoing account ownership to ensure successful deployment, adoption, and operational excellence.

Reporting into Professional Services leadership, this role serves as a trusted technical advisor and an extension of the customer's business continuity, emergency management, and security operations teams. The individual will provide project management, solution design, system configuration, training, and escalation support while acting as the customer advocate within Everbridge.

This role requires strong technical acumen, exceptional customer management skills, and the ability to operate in fast-paced, mission-critical environments.

• Customer Success & Account Ownership
• Serve as the primary technical point of contact and trusted advisor for assigned enterprise and government customers.
• Ensure consistently positive customer experiences through oversight of deployment planning, solution adoption, and technical issue resolution.
• Act as the customer advocate within Everbridge, escalating and coordinating resolution of critical issues across internal teams.
• Establish and manage formal customer governance models, including regular stakeholder meetings, QBRs, and ongoing communications.
• Set, track, and continuously improve customer success metrics and satisfaction OKRs.

• Provide technical consultancy, system design, configuration support, and best-practice guidance for Everbridge and JARVISS solutions.
• Produce technical documentation including integration requirements and interface control documents (ICDs) based on customer needs, RFIs, and RFPs.
• Troubleshoot complex technical issues related to SaaS platforms, integrations, networking, telephony, databases, and highly available architectures.
• Support integrations with third‑party systems such as GIS, security platforms, emergency management tools, and intelligence data sources.

• Develop and deliver continuous product education and training programs tailored to customer needs.
• Ensure customers are enabled to maximize value from Everbridge and JARVISS platforms.
• Maintain accurate records of customer discussions, action items, and internal reporting.

• Work closely with Account Managers, Operations, Product Management, Engineering, and Support teams.
• Provide clear feedback on customer needs, product gaps, and implementation challenges.
• Coordinate internal resources to solve complex customer implementation and operational issues.

• Travel to customer locations as required to support deployments, workshops, and operational engagements.
• Provide onsite support for high‑priority customers when necessary.

• Active US Secret Clearance
• 3+ years in a customer-facing consulting, professional services, account management, or project management role.
• Strong project management and customer relationship management skills.
• Strong technical/software background with experience supporting SaaS platforms.
• Working knowledge of:
• Internet-hosted applications and highly available architectures
• Computer security, telephony, and networking
• Databases and data manipulation (SQL experience preferred)
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal, written, and interpersonal communication skills.
• Strong analytical, critical-thinking, and problem-solving abilities.
• Proficiency with Microsoft Office, , and web-based applications.
• Bachelor's degree in Business, Computer Science, or a related field (preferred).

The reasonably estimated salary for this role at Everbridge ranges from $105,000 - $125,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental,…