Services Engineer

Application Services Engineer

Overview:

The Application Services Engineer will be responsible for installing and upgrading Health Edge’s applications in private cloud, public cloud (AWS), and customer-hosted instances. The Health Edge Application Services Engineering Team consists of technical experts who manage applications in SaaS-hosted environments for clients. The candidate should be willing to learn and work within the agile Health Edge Deployment Methodology, utilizing tools for managing the SaaS-hosted customer and internal environments, automation technologies, alerting, troubleshooting, and third-party applications.

The Product:

With Health Rules Payer, our integrated solutions suite includes the industry's leading digital, next generation claims administration processing system, business intelligence, integration capabilities, a unique to industry configuration and promotion application, and home and host processing support available on both public and private clouds. The fact is, a Core Administrative Processing System (CAPS) needs to do much more than just core administrative processing.

That’s why Health Rules Payer has been ranked number one its class among CAP Solutions. Besides delivering 90%-97% first pass auto-adjudication rates and 99%+ accuracy, it enables our customers to react swiftly to the latest regulatory shifts and competitive pressures. It opens the door to new value-based reimbursement models, benefits plans and provider contracts. The complete suite of solutions from Health Edge delivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience.

What you will do:

• Demonstrates strong knowledge and development expertise in technologies used to run the Health Rules SaaS Operations in Private and Public cloud (AWS).

• Successfully executes all assignments timely and within acceptable quality levels.

• Asks for help and works collaboratively with team members when issues present themselves; does not settle for not knowing the outcome or resolution steps for important issues

• Team player who can work well with others and document/learn with team.

• Identifies knowledge gaps and closes them; demonstrates consistent intellectual curiously and drive to learn more and self-develop himself/herself

• Perform all job functions consistent with Health Edge policies and procedures, including those which govern handling health care information

• Be creative and work to find the right level of problems and help leadership come up with solutions

What you bring:

• 2-5 years of experience

• Bachelor’s degree in Computer Science, MIS or related disciplines or equivalent work experience

• Experience as a deployment or solutions engineer, and/or system/platform engineer, technical application support, or experience in a system administration role

• Experience in the healthcare industry, specifically with Blue Card is highly desirable.

• Interest in learning deployment and automation tools (Ansible, Chef, Puppet)

• An Engineering mindset – focused on designing, implementing and improving processes and technology

• Basic Linux abilities

• Familiarity with SQL, PL/SQL or related relational database technologies

• Amazon Web Services (AWS) experience is desirable

• Familiarity with container and Kubernetes orchestration

• Ability and desire to learn new technologies and apply new skills

• Excellent teamwork and communication skills, both verbal and written

• Ability to play a vital role in high visibility assignments. The ability to communicate directly with senior management

• Ability to manage multiple tasks, set priorities and communicate to project teams.

• Strong troubleshooting skills and mindset

• Shell scripting skills

• Occasional…