Shift leader, Restaurant​/Food Service

Shift Leader – Potbelly Sandwich Works

Earn between $17.25 and $17.75 per hour plus digital tips – and be part of a friendly, fast‑paced environment where our employees and customers thrive.

Potbelly started in 1977 as an antique store and now boasts over 400 national locations. We believe our toasty sandwiches are only as good as the people behind them. Ready to join our growing team?

• Lead team members on shifts, including efficient assignment of tasks while providing feedback
• Ensure all security procedures are followed
• Ensure back‑of‑the‑house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
• Comply with health and safety standards for food, cleanliness and safety
• Restock food line, chips and cooler
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
• Operate cash register: handle, balance and follow all cash handling procedures
• Effectively handle customer complaints and issues
• Others duties as assigned
• All Shift Leaders and Managers must be trained and pass a Food Safety Certification course (Serv Safe, NRP, NEHA or local equivalent). Failure to pass after two attempts disqualifies the position.
• Note:
  
  Potbelly cannot guarantee tip earnings.

• Delight customers with great food and good vibes
• Friendly and customer‑service oriented
• Strong written and verbal communication skills
• Problem‑solving ability
• Comfortable in a high‑noise environment (music, customers, staff traffic)
• Ability to thrive in a fast‑paced environment
• Knowledge of potential allergens: peanuts, eggs, dairy, gluten, soy, seafood and shellfish
• Ability to handle kitchen heat (knife skills a plus)
• At least 18 years old
• Minimum one year supervisory experience in a restaurant or retail environment preferred
• Ability to stand/walk for 8–9 hours as needed
• Can lift up to 10 pounds frequently and up to 50 pounds occasionally
• Illinois applicants must become food‑safety certified within 30 days of employment

• Competitive pay
• Medical, Dental & Vision insurance
• Domestic partnership benefits
• Paid parental leave
• FSA and HSA with employer contribution
• Commuter benefit program
• 401(k) retirement savings with company match
• Employee assistance program
• Paid time off
• Discount program
• Flexible work schedule
• Career growth opportunities

We’re an equal‑opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

Final date to receive applications:
Applications must be submitted by [2/9/2026] to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.

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