Print Production Lead

The Print Production Lead manages and maintains the production workflow for print and serves as the go-to person in the department for all machine operations and production processes. The role emphasizes collaboration and inclusive service to customers within a fun, team-oriented retail culture. Hiring immediately.

Get great perks and participate in a fast-paced, customer-focused environment.

• Be the primary print producer as customers submit print orders in-store, online and via email
• Operate print equipment, produce proofs and samples for consultation, and assist with quick edits
• Train and coach associates to assist in print production as needed
• Create and manage production workflow, establish standards and processes for the team
• Maintain machine functionality and organization (e.g., planograms for completed orders, supplies, etc.)
• Be flexible on responsibilities (e.g., cleaning, stocking shelves, other duties as assigned)
• Drive customer satisfaction by assessing needs and providing exceptional customer service

• Able to work a flexible schedule based on the store’s needs
• Ability to multi-task, prioritize and sequence production steps for many jobs
• Attention to detail and ability to notice quality issues throughout the print production process
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Act with honesty and integrity regarding customer and business information
• Engage with customers and understand their needs
• Ability to work cooperatively in a fast-paced and sometimes stressful environment
• Basic computer skills to open, save and send electronic files, use email, and operate word processing and desktop publishing software including Adobe and Publisher
• Ability to lift and move supplies weighing 10-50 pounds, stand and walk for extended periods

Staples does not sponsor applicants for work visas for this position.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Design, Art/Creative, and Information Technology
• Industries:
  Retail Office Equipment

Location:

Burlington, MA