Field Service Technician - Richmond South and Southern Virginia

Field Service Technician - Richmond South and Southern Virginia

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Work Your Magic with us! Start your next chapter and join Millipore Sigma. Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet.

That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Millipore Sigma is hiring a Field Service Technician. In this role, you will play a crucial role in our mission to deliver exceptional technical support and expertise to our customers. You will have the opportunity to work with state‑of‑the‑art equipment and technologies, providing on‑site solutions and ensuring the optimal performance of our products. You will be responsible for the installation, repair, preventative maintenance, and qualification of water purification systems throughout the Richmond South and Southern Virginia area, and you will also provide backup support to neighboring territories as required.

• Provide professional service on a timely basis (PMs in month they are due, installs completed within two weeks from site being ready, repairs as requested by customer and perform system validations/qualifications, as required, response time ranging from 24 hour onsite up to 2 weeks) respecting all customer on‑site rules and regulations including good on‑site housekeeping practices
• Accurate and detailed completion of Work Orders and related documentation. Close Work Orders daily.
• Provide customers with appropriate documentation of work completed, including but not limited to:
  Service Report, Meter Verification Report, Routine Maintenance, etc.
• Maintain an accurate daily schedule for internal visibility, communicate to customers ahead of time and adapt to repairs. Maintain timely, courteous, effective, and professional communications between all customers, internal and external.
• Notify Manager when schedule is impacting customer satisfaction and/or unable to complete work in requested time frame.
• Maintain physical consignment inventory in accordance with SOP (within suggestion value limits and maintain accuracy compared to actual and documented inventory).
• Maintain tools and test equipment in proper working order and calibration. Tools include minor power tools, hand tools, etc. Test equipment includes meters used for verification/qualification procedures.
• Generate leads for new hardware, consumables, accessories, and service contracts via the current CRM tool.
• Assist with custom engineered system installations with support of the Supervisor, Manager, and/or Custom Systems Team.

This position will include overnight travel on occasion, additional travel within expanded territory, for training, team meetings and coverage/support for other territories. A company vehicle will be provided and expense reports are to be submitted every two weeks. Shift may include work outside of normal business hours as business needs dictate, including overtime. Customer base includes clinical customers who at times require emergency service during nights, weekends, and holidays.

• Lifting 66 pounds without assistance; moving and maneuvering up to 165 pounds with assistance.
• Pushing and pulling using force up to 60 pounds.
• Sitting, standing, walking, reaching arms overhead, bending, turning/twisting, kneeling, squatting, crawling, climbing, reaching out and up, turning wrist, grasping, pinching, manipulating fingers.
• Moving by lifting floor to waist, waist to shoulder, waist to floor, and lower overhead to shoulder, shoulder to waist and overhead to shoulder, carry, push and pull.
• Occasionally wear a half mask respirator.
• Visual acuity involving…