Lead ServiceNow Developer
Job in
Burlington, Middlesex County, Massachusetts, 01805, USA
Listing for:
KForce
Full Time
position
Listed on 2026-11-04
Job specializations:
-
Software Development
Software Engineer, Senior Developer, Software Architect, IT Specialist
Job Description & How to Apply Below
* Lead the ongoing development, enhancement, and optimization of the Service Now platform
* Evaluate the existing environment to identify functionality gaps, improvement opportunities, and platform priorities
* Define recommendations and help shape the future Service Now roadmap
* Design, develop, configure, and customize Service Now applications and functionality
* Build and enhance integrations, workflows, and automation solutions
* Maintain a highly hands-on role, performing development and configuration work directly within the platform
* Expand platform capabilities beyond standard out-of-the-box functionality
* Provide technical direction and guidance to a small development/support team
* Partner with engineering and technology leadership on platform strategy and implementation
* Collaborate with existing Service Now resources to coordinate enhancements and changes
* Translate business and technical needs into scalable Service Now solutions
* Present platform recommendations, priorities, and technical concepts clearly to both technical teams and senior leadership Requirements
* Bachelor's degree in Computer Science, Information Technology, or a related field preferred
* Service Now certifications are preferred
* 5+ years of hands-on Service Now development, configuration, and platform experience
* Strong experience developing and customizing Service Now applications, workflows, and functionality
* Experience evaluating existing Service Now environments and identifying platform improvements and optimization opportunities
* Ability to develop technical recommendations and contribute to strategic platform roadmaps
* Experience building and supporting Service Now integrations and workflow automation
* Strong understanding of Service Now platform architecture, configuration, and development best practices
* Experience expanding Service Now functionality beyond standard out-of-the-box capabilities
* Ability to balance hands-on development responsibilities with technical leadership and strategic planning
* Experience leading or mentoring developers and providing technical guidance
* Strong troubleshooting, problem-solving, and solution-design skills
* Ability to translate business requirements into scalable Service Now solutions
* Strong communication and presentation skills with both technical teams and senior leadership
Job Type Contract Compensation
71 - $75
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