Dispatcher, Transportation

Job Description

Posted Thursday, December 18, 2025 at 5:00 AM

Location:

41 Burlington Mall Road, Burlington, MA 01805, USA

Hours:

Mon - Fri 3 PM - 11 PM

• Dispatch Operators and Drivers.
• Assign transportation services.
• Assign stand‑by or extra‑board operators when needed (operator absences, increased volumes, traffic, vehicle malfunctions, emergencies).
• Allocate vehicles based on preventive maintenance schedules and capacity needs.
• Monitor operators and trip status, adjusting and reassigning as needed to ensure on‑time performance.
• Maintain detailed logs: attendance, check‑out records, scheduling and performance data.
• Accurately document daily activities related to service.
• Maintain two‑way communication with operators – provide information on customers, cancellations, directional assistance.
• Communicate effectively with operations staff about scheduling or passenger issues.
• Maintain a professional demeanor and appearance.
• Direct employees in performance of their duties.
• Perform other duties as assigned to ensure efficient department operation.

• Minimum 1 year of relevant experience in the transportation industry.
• Proficient in English, both verbally and written.
• Excellent communication skills and ability to adapt, listen to feedback.
• Proven customer service and interpersonal skills.
• Poise, tact, diplomacy, sound judgment and discretion.
• Organizational and time‑management skills.
• General knowledge of Windows‑based operating systems and Microsoft Office.
• Team player, professional interaction with internal/external customers at all levels.
• Adaptability and flexibility in a fast‑paced environment.
• Ready to use multi‑line phone system and handle multiple concurrent tasks.
• Travel requirement outside the immediate area